Return & ExchaReturn

We want you to love your UrbanThread purchase. If you receive a product that is damaged, defective, or the wrong size, you can request an exchange according to our policy.

• Items must be unused, unworn, and in their original condition.
• Products should be returned with their original tags and packaging.
• Exchange requests should be made within 7 days of receiving your order.
• Sale or discounted items may be subject to different exchange conditions.
• Delivery charges may apply to exchanges.
• Items that have been washed, worn, damaged, or altered may not be eligible for exchange.
• For damaged or incorrect items, please contact our customer support team as soon as possible with your order details and clear photos of the product.

To request an exchange, contact UrbanThread through our customer support channels with your order number and reason for the request.